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What good software or automation can do to field services management has been rightly showcased by the success of new-age companies like ‘Uber.’ Not just in the transportation domain, but the use of field services management software has made its way in every domain of work.

As per a Capterra research around 97%, field service management (FSM) software users have reported witnessing some impact on their business after using the software and 47% of companies reported to witness an increase in their number of finished jobs per day.

Even in the HVAC industry, the field services can be effectively managed with the aid of specially designed HVAC software, and that is why the majority of service providers are relying on it. If you are still in doubt, then here are six reasons why field service management software is mainstream now and why everyone is relying on it.

1). Efficient Scheduling
When it comes to field services, job scheduling has always been one of the biggest problems for both in-house dispatchers and on-field technicians. HVAC work order software systems offer automated and real-time scheduling provision so that on-field technicians get the best order for completing the tasks.

2) Skill Set Matching
To avoid blunders like sending the wrong technician for the wrong job, which will definitely put a huge negative impact on customers, these software systems can facilitate automated assigning of specific tasks to specific technicians, so that no technician get into the awkward situation of being placed in the wrong job, that too after spending his time and money on travelling.

3). Centralized Information
Field technician’s lack of information is the biggest barrier that obstructs him from rendering faster resolutions. HVAC software functions as a database of centralized information that can be accessed by the technician on a real-time basis so that he can have enough information available to him required for solving the issue. These software systems even have provisions to maintain job history and other task-related information available on any device.

5). Analytics and Reporting
Field service software HVAC can be utilized to capture the troubleshooting experiences reported by each field agent. In this way, a knowledge management system can be created, which can be accessed by the agents to get the insights of the troubleshooting process of a new problem. Also, the automated way of reporting provides the manager with efficient insights of productive time, resources, equipment and spares.

4). Improve Time-keeping
If the field technician has to manually feel his timesheet at the end of the day, then it becomes a time consuming tedious job as it is to be in the recall-and-file format, whereas if the same reporting can be done on a real-time basis, then time-keeping gets more accurate and organized.

6) Customer Communication
The software is also effective in streamlining the customer communication process through its various automated tools such as regular alerts, chatbots, emails, customer portal, mobile apps, etc. This establishes easy communication channels for the team members.

In Conclusion

HVAC software defines a good corporate standard for employees and ease-of-business standards for the customers. If you have not yet facilitated your Heating, Ventilation and Air Conditioning field services with an FSM software, then check out the online free demos without any delay and choose the right fit for your business to stay competitive in the market.

The world of software testing has come a long way from what it used to be even a decade earlier, when manual testing was by and large the prevalent norm. What really changed the dynamics of the software testing industry was the advent of automation. With automation came an all new approach to software QA that was not heard of before and which looked promising enough to revolutionize the way people looked at software testing and the expectations from it.

The implementation of automation brought in many benefits to QA teams through increased test coverage and a boost in test efficiency at the same time. This was a feat that was unheard of with manual testing. As the confidence of the people grew in automation, the demand for reliable and powerful software testing services were on the rise. This was because automation involved a different strategy and more and more organizations were out to seek help to implement the new approach to software testing in order to stay relevant in a highly competitive market.

Leading IT firms like The Digital Group, Hexaware, Thinksys and Cigniti, offer world-class software testing services to enterprises today as they help thousands of businesses across the globe achieve their product goals, through the implementation of successful software QA strategies. Software testing services are here to stay and are only going to get better with time, say experts.

There are many factors that determine the changing requirements of the software testing market. One of the primary factors is the ever growing invasion of technology in the everyday life of the common man. Today, as more and more people are using smartphones and mobiles, life is getting more and more dependent on apps, including everything from travelling to listening to music, to social media to ordering food. As technology increasingly dominates the lives of people today, the dependency is increasing and so there is the need to deliver high quality software and apps. In other words, the more complex the requirements, the more complex the app has to be, and also should be reliable as frequent breakdowns can totally ruin the experience for the users and make them stay away from the app forever.

Another key factor that one cannot miss is the short attention span of people today, which makes them get bored of “new” app features pretty soon and make them want to look for more advanced and novel features. This creates the need for frequent releases and app updates. This creates immense pressure on the software or app development team to deliver the highest quality software in the shortest time. In fact, the faster the time to market that one manages to achieve, the more frequent updates are possible. Hence, the ideal scenario is to develop and test apps in the fastest possible time. This is where advanced software testing services can save the day, by making it possible to achieve more in less time.

Last but not the least, the rising expectations of people from apps these days is another reason software testing services should be top notch to make the customers happy with the product. When it comes to software and apps, users not just want more in terms of quantity (frequent app releases bringing more features) but also more in terms of the quality of the app. So, to put it simply, users want an app that is always up and running, offers the most advanced security features to keep their data secure, as well as perform optimally across versions of operating systems (OS).

The demands made by the users are high and so the software development firms need a powerful strategy to keep the users happy, and so advanced software testing services play as important a role as powerful development strategies.